Norman Davies TV & Video Ltd

Privacy Policy Statement

Norman Davies TV & Video Ltd is committed to protecting and respecting any personal information you share with us.

This statement describes what types of information we collect from you, how it is used by us, how you can manage the information we hold and how you
can contact us.

The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your
information with us. Where possible, we will also contact you directly to notify you of these changes.

This version of our Privacy Statement is live from 1st
May 2018.

What information do we collect?

Some of this information does not identify you personally, but is used for Record of Sales, Accounting purposes, Service Call Appointments,and to enable us to post out to you.

Contact name(s)

Address

Phone number(s) – landline and mobile

Email address

Any information within correspondence you send to us.

How do we use this information?

Norman Davies TV & Video Ltd will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at anytime).

There are various ways in which we may use or process your personal information. We list these below:

Consent

Where you have provided your consent, we may use and process your information to:

Contact you from time to time about services or information which we think may be of interest to you.

You can withdraw your consent at any time by contacting us on the details provided within the 'How can I manage the information we hold about you' section below.

Contractual performance

We may use and process your personal information where this is necessary to perform a contract with you and to fulfill and complete your orders and other transactions entered into with us.

Legitimate interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

Processing necessary for us to support customers with sales and other enquiries

· We may use and process your personal information where this is necessary to perform a contract with you and to fulfill and complete your orders.

· To respond to correspondence you send to us and fulfill the requests you make to us.

· To provide support and services (for advice & price enquiries ).

Processing necessary for us to promote our business, brand and services

· To send you marketing information from time to time after you have enquired via our website (we do not use cookies),purchased from us or used our
installation services. We will only contact you with information about our own products and services. You have the right to object to us sending you this
information at any time.

· To contact you from time to time with marketing information (unless you object) by mail, email or telephone.

· Processing is necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

· To verify the accuracy of information that we hold about you as a customer

· To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);

· To inform you of updates to our terms and conditions and policies.

How do we share this information?

We do not share your information to third parties without your direct consent.(for example: Registering your guarantee with a manufacturer or insurance underwriter).

How can I manage the information we hold about you?

You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to
withdraw any consent you have previously given us and ask us to erase information we hold about you.

You have the right to:

.Ask for a copy of the information that we hold about you;

.Correct and update your information;

.Withdraw your consent (where we rely on it).

.Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information.
When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;

.Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;

.Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process
your personal information or need to process it in connection with your contract.

You can exercise the above rights and/or manage your information by contacting us using the details below:

Norman Davies TV & Video Ltd, 176a Walsall Road, Cannock,Staffs WS110JL

Tel: 01543 506834
email:normandavies@btconnect.com